It is important that you read and accept the IELTS terms and conditions when you register for the test.

The terms and conditions contain important information, including details of:

  • the rules you need to follow
  • security precautions taken when you sit your test
  • the results process
  • cancellation process
  • how we use your information.

When you sign the declaration in the application form or tick the terms and conditions box if you are applying online, you are confirming that you have read and understood the IELTS terms and conditions and agree to abide by them.


Security at IELTS tests is important to us. As an added measure, all participants will be required to have their photograph taken by IELTS administrative staff on their test day. Please make sure that you review the photograph instructions supplied to you after you have booked your test.

Postponement and Cancellation

  • Any candidates who wish to reschedule or cancel the test must do so 5 weeks before the exam date. No requests will be entertained after that deadline.
  • You must complete and submit Refund and / or Test day transfer form to our customer service desk.
  • In the case of rescheduling the candidate will only be allotted a new seat and date upon availability.
  • Candidates are required to pay administration fees of NPR 4250 both in case of refund and test date transfer once the request is approved.
  • If the refund is approved and you wish someone else to collect the refund amount for you, then you can authorise someone to collect the refund amount on your behalf with a signed authorisation letter giving this person’s name and ID number. The person must carry the mentioned ID while collecting.