Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Postponing or Cancelling your IELTS test
If you cancel your IELTS test more than five weeks from the test date, we accept a refund for any reason and you will receive a refund minus an administration fee of 10% of the test fee.
Please note that refunds can take four to six weeks to process.
If you wish to cancel your test in less than and up to five weeks from the test date, we only refund if your reason is medical or other ‘Force Majeure. For a medical refund, you need to provide a piece of evidence. If an original medical certificate confirming illness on the test date is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 20% of the test fee.
Only original medical certificates in the local language or English are accepted. Please log in to theTest Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
If we don’t receive the required documents at our office in Lainchaur by the fifth working day after the test, you will be marked absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer more than five weeks from the test date, free of charge.
If you wish to transfer your test date less than and up to 5 weeks from the test date We will charge you 10% of the test fee for your transfer.
Note: we give a FREE transfer in case of any medical problem or ‘Force Majeure' that you experience on the day of the test. If you are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.
For any queries related to test date refund and transfer, write to email@example.com or contact at 014237700 from Monday- Friday 9:00- 5:30 PM