Please note: This is the British Council cancellation policy and IELTS refund policy for IELTS Academic and IELTS General Training, IELTS for UKVI and IELTS for UKVI Life Skills.
How to postpone or cancel your IELTS test in Nepal
This is the British Council cancellation policy – if you cancel your IELTS test more than five weeks from the test date, we accept a refund for any reason and you will receive a refund minus an administration fee of 10% of the test fee.
Please note that refunds can take four to six weeks to process.
And here is the British Council IELTS refund policy – if you wish to cancel your test in less than and up to five weeks from the test date, we only refund if your reason is medical or other ‘Force Majeure. For a medical refund, you need to provide evidence such as a medical certificate. If an original medical certificate confirming illness on the test date is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 20% of the test fee.
Only original medical certificates in the local language or English are accepted. Please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
If we don’t receive the required documents in the British Council Nepal office in Lainchaur by the fifth working day after the test, you will be marked absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
How to reschedule or transfer your IELTS test day
If you need to change the date of your test from the date you originally booked via the British Council IELTS exam registration process, you can request a test day transfer more than five weeks before the test date, free of charge.
If you ask to transfer your test date less than 5 weeks before the test date, you will be charged 10% of the test fee for your transfer.
Note: we give a FREE transfer in case of any medical problem or ‘Force Majeure' that you experience on the day of the test. If you are ill on the second rescheduled test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.
For any queries related to test date refund and transfer, write to general.enquiry@britishcouncil.org.np with your contact number or contact at 014237700 from Monday- Friday 9:00- 5:30 PM