Vacancy for Test Day Delivery Coordinator

CONTEXT AND ENVIRONMENT
Nepal Examinations Services portfolio includes IELTS, Cambridge GCE (AS & A level), professional qualifications (e.g. ACCA) and a small number of university exams. Demand for IELTS is high and has seen significant growth in the last three years.

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform. 

• There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.  
• Making a positive contribution to new working culture aligned to country and regional objectives for enhanced work practice.
• Plan and organise work to avoid issues and ensure delivery at maximum capacity in order to meet business demand.
• Help resolve on-the-spot problems to ensure positive Test Day experience for internal and external customers.    

If you are interested to apply, for further information please click here.