Vacancy for Customer Service Executive Nepal

The role is to provide first point of contact for registration/enquiry resolution for the range of British Council services. Channels for customer interaction will be face-to-face at our centres, via telephone and online through social media platforms and web chat. The post holder is responsible for recording enquiries using relevant tools/systems, gathering/sharing customer insight and collecting fees/reconciling income.

• Successful resolution of enquiries within defined timelines and to SLA standards
• Responsible for service delivery across channels as per defined British Council standards of service and brand guidelines 
• Highlight risks to service or reputation to the functional lead/business team
• Maintain up-to-date knowledge of full range of services provided by the British Council and contribute to achievement of business targets  
• Work closely with Marketing and Operations teams to enhance customer journey of exams candidates
• Support internal/external events as required by country operations 
• Able to meet customer needs in Nepali and English language
• Professional confidence  

If you are interested to apply, please click here.