The purpose of this role is to manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income and ensure we are delivering on customer goals. This role will work with stakeholders across our Examinations business to sell solutions covering our Examinations products and work closely with different stakeholder groups during solution design, proposal/budget development and through delivery. 

Details

Location Kathmandu, Nepal
Duration Fixed term contract (2 years)
Closing date Sunday 23 March 2025

Role overview

Accountabilities: 
Strategy and/or planning

  • Contribute to developing and implementing B2B sales strategy within an assigned territory. 
  • Contribute to business planning and setting of income targets across business units.
  • Implements sales strategy within the assigned territory, including market, industry, channel and product selection.
  • Informs regional strategy and income targets through data-driven insight. 

Business Development

  • Identifies and acts on new opportunities, leveraging internal and external networks, monitoring tender sources in particular
  • Contributes to a prospecting plan with Business Pursuit roles to identify and pursue key stakeholders in target organisations.
  • Manages a pipeline of new business opportunities including contact with the customer - pitching, negotiating and closing. 
  • Establishes B2B customer requirements and works across internal teams to develop solutions, bids and quotes that deliver on these and help win business 
  • Works with country and regional marketing teams to develop an annual marketing plan that helps achieve B2B sales targets.

 Achieving Sales Targets

  • Takes responsibility for ensuring regular action is taken to achieve sales targets, including working with stakeholders across business units to ensure operational readiness and support. 
  • Ensure customer experience excellence by managing their own performance and those of others in the value chain. 
  • Manages the solution design process for the client by managing projects across internal stakeholder groups, business units, and geographies. 
  • Negotiates commercial contracts, within agreed margins where required.
  • Makes recommendations on procedural improvements, resource requirements and other operational initiatives to drive sales effectiveness, delivery, service quality and efficiency

Relationship and Stakeholder management

  • Acts as the main point of contact between the organisation and the British Council 
  • Customer Success
  • Brings internal stakeholders from different teams together as Account teams to provide support across the B2B customer journey (e.g. solution design, pricing, onboarding, delivery, etc.)  
  • Develops account plans for key accounts to maximise retention, growth and value creation and record the actions being taken to deliver this.  
  • Takes active steps to maintain ongoing relationships with corporate clients, including post-delivery evaluation, progress and renewal meetings, to identify areas of improvement and future opportunities.
  • Identifies opportunities for cross-selling other British Council products and non-paid services that support the relationship.

 Analysis and reporting

  • Captures and manages client data in CRM and other business systems.
  • Drives continuous improvement of B2B business by providing regular, data-driven insight on sales, delivery and retention. 
  • Manages CRM workflows that have been assigned.

Managing self and others

  • Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services.  
  • Monitors task completion to agreed quality and time standards
  • Shares intelligence and ideas across teams and encourages cross-team working to win and deliver B2B business

Role specific knowledge and experience:

  • Sales experience to include some experience of B2B sales 
  • Familiarity with Salesforce or use of similar CRM 
  • Proficiency in Microsoft Office programs

 Requirements: 

  • Education: University degree or equivalent in a relevant subject or discipline
  • Certification and Professional Qualifications: Sales or Marketing qualifications
  • Languages
  • Nepali language at C2 level for speaking and writing. 
  • English level at C2 speaking and writing

Condition of Employment:

Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note that candidates must have a natural right to work in the country permanently, as immigration clearance and/or ongoing visa support is not provided by the British Council for this role.  Relocation support is also not provided.  A connected and trusted UK in a more connected and trusted world.

How to apply

For post details and application process click this link: Account Manager | Kathmandu, Nepal | British Council
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