Last Updated: Wednesday 22 April 2020

When is the earliest available date for IELTS exams?

When the current situation improves, and testing is possible again we will be able to offer Computer-delivered IELTS first to our customers. Paper-based tests will resume later. For the next available test dates, please visit the following links.
Computer-delivered IELTS
Paper-based IELTS

When will refunds be provided?

In line with Nepal Government directive, our office is currently closed. We will process your refund after our office resumes. Notice regarding office opening dates will be published on our website and Facebook page.

Can I transfer to the next available date for an IELTS exam?

Yes, you can postpone your IELTS exam to the next available test date. You will need to fill a form online. You can check the next available test through the following links.
Computer-delivered IELTS
Paper-based IELTS

Will I be charged a transfer fee or admin fee to reschedule to my exam date?

For all affected test dates due to COVID-19, there will be no charges for re-scheduling your IELTS exam date.

What happens if my rescheduled exam is postponed again?

We will try to conduct your exam on the rescheduled exam date. However, if it gets postponed again then we will provide you with the nearest possible date.

I filled out the refund form(s), but I did not get a response. When will I get my money back?

In line with Nepal Government directive, our office is closed currently. We will process your refund once our office resumes. Notice regarding office opening dates will be published in our website and social media.

I filled out the transfer form, but how do I select the speaking time of my exam?

You will receive your speaking test details five days before your Listening, Reading and Writing test date in the email address you provided during registration.

Is it possible to receive a full refund and a transfer with no deductions?

Yes. For all affected test dates due to COVID-19, there will be no charges for refund/ re-scheduling of IELTS exam date.

How can I get my results if your offices are closed?

We will send you SMS and email communication regarding your scheduled time to collect hardcopy of your TRF once our office opens. You can also check your result here. However, if you had applied for a TRF and need your score to be shared with the universities,  then we can forward your TRF number via email.

Will the rescheduled exams remain at same date/time?

You will receive email communication regarding your test five days prior and SMS two days prior to the test date. 

Will computer-based exams continue as scheduled?

When the current situation improves and testing is possible again, we will be able to offer Computer- Delivered IELTS first to our customers. Paper-based test will resume slightly later. For the next available test dates please click here.

If my exam is booked for a date after quarantine has ended, will my test still take place?

Yes.You will receive email communication regarding your test five days prior and SMS two days prior to the test date.

What are the differences between the computer-delivered and paper-based test formats?

The format is the same. Listening section of Computer-delivered IELTS gives you 3 minutes review time at the end of the Listening section and 30 seconds review time in between the different parts of the listening section. There is a timer on the screen which makes it quite easy to stay within the time frame. You get a paper to make rough notes as well. You have an option to zoom-in and zoom-out the text to view the screen at ease and not give strain to your eye. You can move to different parts of each sections. You do not need to count the words as there is an auto count feature. Also, there is a note-making and highlight feature in the reading section. Nevertheless, speaking remains face-to-face like paper-based IELTS.

How long will British Council IELTS exams be suspended?

We will be able to conduct the exams as soon as the current situation improves, and the Nepal Government permits us to do so. However, when the current situation improves, and testing is possible again we will be able to offer Computer- Delivered IELTS first to our customers. Paper-based test will resume slightly later. For the next available test dates please visit the following links.
Computer-Delivered IELTS
Paper-Based IELTS

Can I cancel and request a refund if I can't travel to the country of my exam?

Yes, you can request a refund. You will need to fill a form online.

Can I pay for my exam online?

No. Currently, we only have three payment options listed below.

Option 1: You can visit any of Nabil Bank's branches/counters in our test locations in Butwal, Chitwan, Biratnagar, Bhairawa, Nepalgunj, Birtamod, Pokhara and Kathmandu to make your IELTS payment.
Option 2: You can make your payments through any of the institutions registered with the British Council for IELTS registration such as members of ECAN, IERIN, FECON, RTC, etc.
Option 3: You can make your payment at the cash counter of British Council in Lainchaur (Opening hours: 9:00 AM to 3:00 PM, Monday to Friday)

I registered for an exam through a British Council partner. How can I get a transfer?

You may contact your consultancy and request them to forward the transfer request or you may directly fill the transfer request form bit.ly/3a2C2No. For the next available test dates please visit the following links.
Computer-Delivered IELTS
Paper-Based IELTS

Has the results timeline changed?

No. You can check your online result on the 13th day from your test date here We will send you SMS and email communication regarding your scheduled time to collect hardcopy of your TRF once our office opens.

Can you send a confirmation to my university that my exam was cancelled?

No, we can’t. Test cancellation email was sent to individual test takers or their agents. Please forward the email communication you or your agent received from the British Council to your registered email address. 

How can I prepare for the IELTS test?

You can prepare for your IELTS test with a range of free online resources from the British Council available here. You can also access CD IELTS familiarisation test here and CD IELTS video tutorials  here.