Customer Service Call for Proposal

Invitation for Proposals

The British Council is UK’s leading international organization for educational and cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide.

We have been working in Nepal since 1959, starting with a Library at Kantipath. We now offer our services in 6 cities in Nepal.

British Council Nepal is planning to outsource our front-of-house and customer enquiry handling services. British Council invites detailed proposals (hard copy) from suitably qualified companies for the provision of these services.

The scope of service provision involves all customer enquiries through face-to-face, telephone and emails including all distribution of information, application acceptance services, call centre services and document delivery services. 

Activity

Date

ITT Released

16-19 October 2015

Clarification / Questions from suppliers (includes T&Cs queries)

27-29 October 2015

Clarification Responses from the British Council (includes T&Cs responses)

2-5 November 2015

ITT Return Date

10  November 2015

Selection of Preferred Supplier

16-20 November 2015

Contract Start Date

1 December 2015

 Eligibility requirements

Only companies with a track record of quality service for a minimum of two years should apply.

Only short-listed parties will be invited for further discussion on their proposals. British Council reserves the rights to accept or reject any proposals without disclosing any reasons whatsoever.

The full Terms of Reference (TOR) can be downloaded from download section.

 For further information please contact    

British Council

Lainchaur, Kathmandu, Nepal

Tel: 4410798

 

Email: Julen.pradhan@britishcouncil .org.np